Retention Periods
Chat messages: 24 months from last activity.
Contact form submissions: 24 months.
Analytics data: 13 months.
Consent logs: 7 years (legal evidence).
Deleted messages (owner view): 24 months.
Guest unclaimed chats: 90 days.
Deletion Requests
You can request account deletion at any time. Upon request, all personal data is deleted within 30 days.
Backup Retention
Database backups are retained for 30 days for disaster recovery, after which they are permanently deleted.